Annual Report 2018-19

ANNUAL REPORT 2018/2019

NEVILL GOOD NEIGHBOURS

We have now been running for two years and the scheme is being used
increasingly frequently. In our first year (2017/2018) we answered 105
requests for help and this year (2018/2019) this has increased to165, and may even have been under recorded. This shows a minimum increase of 57%. Requests for lifts remain our most frequent form of help.

COMMITTEE

We have not needed to meet as frequently as we did in our first year because the scheme is running smoothly, although we email one another when
matters need to be discussed. Considerable thanks are due to our secretary, Sue, who writes detailed minutes which are always produced within hours of each meeting.

TRAINING AND SUPPORT

Action in Rural Sussex (AIRS) organised regular network meetings for all the local good neighbour schemes, where experiences and ideas were
exchanged and training offered. We hosted a Falls Prevention Course at St Mary’s Church Hall, which was attended by several members of the Ringmer Good Neighbour Scheme as well as some of our own members.

Readers of Lewes News will have noticed that Jane Goyder is interested in starting up a GNS in the Southover area and Nevill GNS has offered support. Someone living in the Wallands area also contacted us for information and is interested in doing the same.

VOLUNTEERS and HELPED NEIGHBOURS

Enormous thanks to all our volunteers who provide such important and
valuable support. We have a core group of around twenty volunteers and,
although there have been several enquiries from prospective new volunteers, none has progressed any further, despite follow up calls and emails. Thank you Felicity-Ann for both looking after volunteers and keeping records up to date. Many thanks are due to all who act as phone holder on a monthly basis, and particular thanks go to John, who has decided to step down; fortunately he is willing to continue as a committee member, as we value both his expertise and humour. We continue to receive appreciative thanks from our users, particularly those who use the service frequently.
COMMUNICATION

The website continues to provide important information and has been visited by several care professionals looking to network and access support for clients. Comments from users have been complimentary. Thank you Mike for your web mastery and general technical support.

FINANCE

Our Treasurer, Simmy, has provided a separate financial report which details our income and expenditure for the year. Thank you for keeping a close eye on our finances and for arranging for our accounts to be independently
examined. A donation from St Anne’s church and cash donations from several private individuals have increased our balance significantly. When DBS checks come up for renewal within the next year, we will have funds ready to pay for them.

PUBLICITY

Kate has been active in publicising our scheme by: sending a write up of our first AGM and an article from Sheila Kay to the Sussex Express; sharing our leaflet on Facebook (attracting several likes and shares); having an article
included in January’s Lewes News; putting up posters in the shop and at St Mary’s Church Hall; and advertising today’s AGM on Nextdoor and the Lewes Facebook page. Thank you for being so proactive.

FUNDING

Frances successfully applied for grants to ESCC which provide important funding for our running costs, largely insurance, publicity, DBS checks, website and phone. Thank you for taking on the unenviable job of extensive form filling and for gathering together important data.

SOCIAL

AIRS have invited all members of local GNSs to a get together in the Lecture Room of the Town Hall (first entrance in Fisher Street, room on the left at the top of the stairs, there is a lift) on Wednesday 12th June, 7-10 pm, where refreshments will be provide. All are welcome, lifts available if needed.

Penny Ollosson
Chair

Continue reading “Annual Report 2018-19”

Privacy Notice

Nevill Residents Good Neighbour Scheme

Personal Data Privacy Notice

This Privacy Notice tells you:

the personal data we hold on you
what we do with your personal data
your rights under the Data Protection rules
additional use of your personal data if you become a Volunteer

You may obtain copies of this Privacy Notice from the website:

nevillgoodneighbours.org

The personal data we hold on you

When you make a request for assistance from the Good Neighbour Scheme, either by phone or email, you provide us with personal data. We hold this information, together with any other information we may have asked you for, in order to manage your request.

What we do with your personal data

This personal data which we hold on you is kept by our volunteer staff: the rotating phone holder, and volunteers fulfilling your request. It is kept confidential from all others, and is held securely.

Your Data Protection rights

The Data Protection legislation grants you the following rights in regard to the personal data we hold on you:

to be informed (this Privacy Notice)
to have access
to have any of the information amended
to have any of the information erased
to restrict how we may use the information and who we may disclose it to
to have an electronic copy of the information
to remove a consent you have granted for us to use your information in a particular way

You may exercise these rights at any time by contacting us using our requests phone number or email.:

Volunteers

If you are one of our Volunteers your name, address and contact details will be disclosed to the Phone Holders and used to inform you of requests and information relevant to Volunteers.

Summary

In summary, NRGNS will ensure your personal data is:

used fairly and lawfully;
kept accurate and up to date;
used for limited, stated purposes;
used in a way that is adequate, relevant and not excessive;
kept for no longer than is absolutely necessary;
handled according to your Data Protection rights;
kept safe and secure.

1 May 2019

Welcome

 Who we are

The Nevill Residents Good Neighbour Scheme is here provide voluntary, neighbourly help for residents of the Nevill estate. All help is free, unless expenses such as car mileage, parking, etc have been incurred.

What we do

The kinds of assistance we can provide include:

  • lifts for medical appointments, shopping, etc
  • collection of prescriptions
  • small household tasks, eg. changing a light bulb, putting out the bins
  • shopping
  • help with letter writing, form filling, computers
  • help with pets
  • occasional popping in to relieve a carer, provide company

What we don’t do

We are not able to provide specialist services or play any role that should be undertaken by professional, qualified people. Nor are we able to offer assistance to those living outside the Nevill estate.

How to request our help

For assistance from the Nevill Residents Good Neighbour Scheme please text or call us on

07548 069063

and leave a message. We will get back to you the same day.

Or, you can email us

nevillgoodneighbours@gmail.com

If you are new to the scheme, a volunteer will visit to take simple registration details and review your needs. If you are already registered with us, your request will be passed on to a volunteer who will get back to you to make final arrangements.

How to become a volunteer

Please call us on the above number to tell us you are interested. We will be delighted to hear from you.