Accessing NHS services

NHS Good Sam Service

This is a support service by phone. Call them on  0808 196 3646 (open 8am to 8pm).

Observe the eligibility criteria:

  • People aged 70 years and older with underlying health conditions
  • If you are in the ‘extremely vulnerable’ to COVID 19 group and have been sent a letter asking you to shield from the virus
  • People who are pregnant
  • If you are newly socially vulnerable as a result of COVID 19
  • People who are registered disabled
  • Others with high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People with serious heart conditions
    • People who are immunocompromised including because of cancer treatment
    • People of any age with severe obesity e.g. body mass index (BMI) over 40
    • Certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, dementia, renal failure, or liver disease might also be at risk

River Lodge GP Surgery Covid19 bulletin

If you are concerned you have symptoms of Coronavirus please continue to access advice in the first instance via NHS 111 online, or by phoning 111 if you do not have computer access, or if your symptoms are becoming significantly worse.

Patients whom NHS 111 deem to require further assessment will be given a GP appointment time to attend River Lodge Surgery to see a GP who will meet them outside (the GP will be dressed in PPE equipment) in the ‘hot hub’ assessment drive-thro facility.

For most patients, they will be assessed in their car; measuring pulse, oxygen levels and breathing rate. This will allow rapid safe checking of those patients where we need to decide who needs hospital assessment, who can be reassured and advised to continue self-care at home or who needs treatment for a coexisting condition.

This unit is working by appointment only, and we are not yet able to test specifically for the virus but are making quite accurate clinical diagnosis in the vast majority of cases.

The unit will allow rapid and efficient patient assessment in as safe an environment for staff and other patients as we can achieve.

Patients not thought to be at risk of having active Covid infection but needing face to face assessment for any other conditions will be given a GP appointment time at either School Hill or Anchor Field Surgery – the ‘cold’ sites. Please be aware, we are measuring the temperature of all patients on arrival. If your temperature is above 37.8 you may be re-directed to the ‘hot hub’ site if this is felt appropriate. This is for the protection of other vulnerable patients who may be attending the ‘cold sites’, and to minimise the risk of staff infection.

We would like to thank our patients for continuing to actively engage with social distancing, self-isolation, household 14 day quarantining and shielding/supporting those that are shielding. We are also grateful for the understanding people are showing in terms of the limitations the situation is placing on usual day-to-day healthcare. Proactive management of health conditions remains a high priority. We are extremely appreciative of the support and co-operation we have had from our local community pharmacies, as well as all the other community services working alongside us.

Here to support you through Covid19

Stop Press

We are able to continue helping you during the government restrictions on movement. Our volunteers are permitted to go out for shopping, prescription collection, and other assistance for those unable to help themselves. We are not able to give lifts. Surgeries will collect patients if requested.

We are here for you

If you are a Nevill resident, we are here to help you through the Covid19 emergency. Under the latest government guidelines, we are able to help you with essential needs such as shopping, prescriptions, dealing with important correspondence, caring for pets, and simple tasks to keep your home running where feasible.

We are also aware that, if you are self-isolating, you may feel particularly vulnerable and in need of friendship. We are ramping up our efforts to be able to support you in an appropriate and safe way. Contact with you is possible provided we do not come into your home. It is possible for us to obtain and deliver items to you and leave them on your doorstep. We can visit the outside of your home. We can phone you for a chat. And for those of you who use them, we can be in touch with you by email or video call or social media. 

We have listed some other useful resources that may help you in our post Useful resources to help you through Covid19

How we are operating

Our volunteers have been told to be self-aware, and if they have symptoms that could be the virus or if they have recently been out of the country, they are not to offer to meet any requests for help (other than those they can satisfy from their own home). This is to keep you safe.

Similarly, if you have the symptoms, or believe you may have had the virus and recovered, or have recently returned home from abroad, or have been instructed to self-isolate, please tell us. This does not mean we will refuse your request, but it will enable us to meet it in a way that enables us to keep both you and us safe.


This is a time when our whole community is pulling together, and we know of several groups and individuals that are offering support. We are working to link in with them, especially the town-wide group Lewes Coronavirus Volunteers (find them on Facebook: 

All Good Neighbour volunteers are trained and DBS checked, and so that you may know they are genuine, they will be carrying a badge like this:


If you have any concerns about whether a person is a genuine Good Neighbour volunteer, you can call the phone line, giving their name, and we will check them against our records.

We are aware, sadly, of a number of scams, mostly online, by bogus ‘health’ and other organisations, whose sole aim is to exploit the vulnerability of those in need because of Covid19. If you are in any doubt, take advice before agreeing to or paying for anything.

Screenshot 2020-03-30 at 19.12.22

You can contact Nevill Good Neighbours anytime

Call us on 07548 069063

Email us at

General Advice

The government and your GP service are issuing the advice you need. Here is a brief summary of the main things to be aware of.

Infection Precautions

Avoid physical contact with others

If you go out, wash your hands in hot soapy water for 20 seconds before leaving home, and after returning

Carry tissues

Avoid unnecessary touching of objects, surfaces, your own face


Do I have Covid19?

If you have a new, continuous dry cough with no runny nose and a high temperature, you may have Covid19, and you should follow the government’s latest guidelines on self-isolation. 

Below is a comparison of Covid19, Cold and Flu symptoms. This may reassure if you are unwell but do not have Covid19. However, if you have the symptoms then, even if you believe it is not Covid19, you should self-isolate to avoid possibly infecting others.

Screenshot 2020-03-17 at 10.56.46

Annual Report 2018-19



We have now been running for two years and the scheme is being used
increasingly frequently. In our first year (2017/2018) we answered 105
requests for help and this year (2018/2019) this has increased to165, and may even have been under recorded. This shows a minimum increase of 57%. Requests for lifts remain our most frequent form of help.


We have not needed to meet as frequently as we did in our first year because the scheme is running smoothly, although we email one another when
matters need to be discussed. Considerable thanks are due to our secretary, Sue, who writes detailed minutes which are always produced within hours of each meeting.


Action in Rural Sussex (AIRS) organised regular network meetings for all the local good neighbour schemes, where experiences and ideas were
exchanged and training offered. We hosted a Falls Prevention Course at St Mary’s Church Hall, which was attended by several members of the Ringmer Good Neighbour Scheme as well as some of our own members.

Readers of Lewes News will have noticed that Jane Goyder is interested in starting up a GNS in the Southover area and Nevill GNS has offered support. Someone living in the Wallands area also contacted us for information and is interested in doing the same.


Enormous thanks to all our volunteers who provide such important and
valuable support. We have a core group of around twenty volunteers and,
although there have been several enquiries from prospective new volunteers, none has progressed any further, despite follow up calls and emails. Thank you Felicity-Ann for both looking after volunteers and keeping records up to date. Many thanks are due to all who act as phone holder on a monthly basis, and particular thanks go to John, who has decided to step down; fortunately he is willing to continue as a committee member, as we value both his expertise and humour. We continue to receive appreciative thanks from our users, particularly those who use the service frequently.

The website continues to provide important information and has been visited by several care professionals looking to network and access support for clients. Comments from users have been complimentary. Thank you Mike for your web mastery and general technical support.


Our Treasurer, Simmy, has provided a separate financial report which details our income and expenditure for the year. Thank you for keeping a close eye on our finances and for arranging for our accounts to be independently
examined. A donation from St Anne’s church and cash donations from several private individuals have increased our balance significantly. When DBS checks come up for renewal within the next year, we will have funds ready to pay for them.


Kate has been active in publicising our scheme by: sending a write up of our first AGM and an article from Sheila Kay to the Sussex Express; sharing our leaflet on Facebook (attracting several likes and shares); having an article
included in January’s Lewes News; putting up posters in the shop and at St Mary’s Church Hall; and advertising today’s AGM on Nextdoor and the Lewes Facebook page. Thank you for being so proactive.


Frances successfully applied for grants to ESCC which provide important funding for our running costs, largely insurance, publicity, DBS checks, website and phone. Thank you for taking on the unenviable job of extensive form filling and for gathering together important data.


AIRS have invited all members of local GNSs to a get together in the Lecture Room of the Town Hall (first entrance in Fisher Street, room on the left at the top of the stairs, there is a lift) on Wednesday 12th June, 7-10 pm, where refreshments will be provide. All are welcome, lifts available if needed.

Penny Ollosson

Continue reading “Annual Report 2018-19”

Privacy Notice

Nevill Residents Good Neighbour Scheme

Personal Data Privacy Notice

This Privacy Notice tells you:

the personal data we hold on you
what we do with your personal data
your rights under the Data Protection rules
additional use of your personal data if you become a Volunteer

You may obtain copies of this Privacy Notice from the website:

The personal data we hold on you

When you make a request for assistance from the Good Neighbour Scheme, either by phone or email, you provide us with personal data. We hold this information, together with any other information we may have asked you for, in order to manage your request.

What we do with your personal data

This personal data which we hold on you is kept by our volunteer staff: the rotating phone holder, and volunteers fulfilling your request. It is kept confidential from all others, and is held securely.

Your Data Protection rights

The Data Protection legislation grants you the following rights in regard to the personal data we hold on you:

to be informed (this Privacy Notice)
to have access
to have any of the information amended
to have any of the information erased
to restrict how we may use the information and who we may disclose it to
to have an electronic copy of the information
to remove a consent you have granted for us to use your information in a particular way

You may exercise these rights at any time by contacting us using our requests phone number or email.:


If you are one of our Volunteers your name, address and contact details will be disclosed to the Phone Holders and used to inform you of requests and information relevant to Volunteers.


In summary, NRGNS will ensure your personal data is:

used fairly and lawfully;
kept accurate and up to date;
used for limited, stated purposes;
used in a way that is adequate, relevant and not excessive;
kept for no longer than is absolutely necessary;
handled according to your Data Protection rights;
kept safe and secure.

1 May 2019


 Who we are

The Nevill Residents Good Neighbour Scheme has been running since 2017 to provide voluntary, neighbourly help for residents of the Nevill estate. All help is free, unless expenses such as car mileage, parking, etc have been incurred.

What we do

The kinds of assistance we can provide include:

  • lifts for medical appointments, shopping, etc
  • collection of prescriptions
  • small household tasks, eg. changing a light bulb, putting out the bins
  • shopping
  • help with letter writing, form filling, computers
  • help with pets
  • occasional popping in to relieve a carer, provide company

What we don’t do

We are not able to provide specialist services or play any role that should be undertaken by professional, qualified people. Nor are we able to offer assistance to those living outside the Nevill estate.

How to request our help

For assistance from the Nevill Residents Good Neighbour Scheme please text or call us on

07548 069063

and leave a message. We will get back to you the same day.

Or, you can email us

If you are new to the scheme, a volunteer will visit to take simple registration details and review your needs. If you are already registered with us, your request will be passed on to a volunteer who will get back to you to make final arrangements.

How to become a volunteer

Please call us on the above number to tell us you are interested. We will be delighted to hear from you.