This is a support service by phone. Call them on 0808 196 3646 (open 8am to 8pm).
Observe the eligibility criteria:
If you are concerned you have symptoms of Coronavirus please continue to access advice in the first instance via NHS 111 online, or by phoning 111 if you do not have computer access, or if your symptoms are becoming significantly worse.
Patients whom NHS 111 deem to require further assessment will be given a GP appointment time to attend River Lodge Surgery to see a GP who will meet them outside (the GP will be dressed in PPE equipment) in the ‘hot hub’ assessment drive-thro facility.
For most patients, they will be assessed in their car; measuring pulse, oxygen levels and breathing rate. This will allow rapid safe checking of those patients where we need to decide who needs hospital assessment, who can be reassured and advised to continue self-care at home or who needs treatment for a coexisting condition.
This unit is working by appointment only, and we are not yet able to test specifically for the virus but are making quite accurate clinical diagnosis in the vast majority of cases.
The unit will allow rapid and efficient patient assessment in as safe an environment for staff and other patients as we can achieve.
Patients not thought to be at risk of having active Covid infection but needing face to face assessment for any other conditions will be given a GP appointment time at either School Hill or Anchor Field Surgery – the ‘cold’ sites. Please be aware, we are measuring the temperature of all patients on arrival. If your temperature is above 37.8 you may be re-directed to the ‘hot hub’ site if this is felt appropriate. This is for the protection of other vulnerable patients who may be attending the ‘cold sites’, and to minimise the risk of staff infection.
We would like to thank our patients for continuing to actively engage with social distancing, self-isolation, household 14 day quarantining and shielding/supporting those that are shielding. We are also grateful for the understanding people are showing in terms of the limitations the situation is placing on usual day-to-day healthcare. Proactive management of health conditions remains a high priority. We are extremely appreciative of the support and co-operation we have had from our local community pharmacies, as well as all the other community services working alongside us.
We’ve collected together some resources to help you get through the Covid19 emergency. Firstly, there are some useful sources of information on obtaining help, supplies, and services locally. Secondly, there are some text and video posts to help keep you fit, well, and connected to your loved ones and community.
We are linked in with the town-wide group Lewes Coronavirus Volunteers (find them on Facebook: facebook.com/groups/LewesCoronavirusVolunteers/). We can call on them for additional resources, including a Foodbank Lewes Foodbank and other supplies.
Local businesses who are still trading as of 26th March are listed here Local businesses
The neighbourhood networking website/app Nextdoor is a great place to look for local resources – food and other suppliers have posted that they can do local deliveries and many others have posted how they can be of help to those in need.
The East Sussex Library Service are now offering an e-Library
ESCC have issued the following transport bulletin for the Lewes area:
Nevill Residents Association have a comprehensive new website with a great deal of useful local information. Covd19 topics include businesses providing deliveries and takeaways, and learning at home.
The BBC have produced a simple guide to video calling BBC guide to video calling.
To keep your spirits up while we are all confined, check out our post from a Chinese citizen on how they made the most of their lockdown Light at the end of the tunnel.
Our NHS have produced and exercise video to help keep you fit NHS exercise video
Health advice about Covid19 is presented in our post Here to support you through Covid19
ESCC have produced a guide on helping vulnerable adults during the crisis Safeguarding Adults
We are able to continue helping you during the government restrictions on movement. Our volunteers are permitted to go out for shopping, prescription collection, and other assistance for those unable to help themselves.
If you are a Nevill resident, we are here to help you through the Covid19 emergency. Under the latest government guidelines, we are able to help you with essential needs such as shopping, prescriptions, dealing with important correspondence, caring for pets, and simple tasks to keep your home running where feasible.
We are also aware that, if you are self-isolating, you may feel particularly vulnerable and in need of friendship. We are ramping up our efforts to be able to support you in an appropriate and safe way. Contact with you is possible provided we do not come into your home. It is possible for us to obtain and deliver items to you and leave them on your doorstep. We can visit the outside of your home. We can phone you for a chat. And for those of you who use them, we can be in touch with you by email or video call or social media.
We have listed some other useful resources that may help you in our post Useful resources to help you through Covid19
How we are operating
Our volunteers have been told to be self-aware, and if they have symptoms that could be the virus or if they have recently been out of the country, they are not to offer to meet any requests for help (other than those they can satisfy from their own home). This is to keep you safe.
Similarly, if you have the symptoms, or believe you may have had the virus and recovered, or have recently returned home from abroad, or have been instructed to self-isolate, please tell us. This does not mean we will refuse your request, but it will enable us to meet it in a way that enables us to keep both you and us safe.
This is a time when our whole community is pulling together, and we know of several groups and individuals that are offering support. We are working to link in with them, especially the town-wide group Lewes Coronavirus Volunteers (find them on Facebook: facebook.com/groups/LewesCoronavirusVolunteers/).
All Good Neighbour volunteers are trained and DBS checked, and so that you may know they are genuine, they will be carrying a badge like this:
If you have any concerns about whether a person is a genuine Good Neighbour volunteer, you can call the phone line, giving their name, and we will check them against our records.
We are aware, sadly, of a number of scams, mostly online, by bogus ‘health’ and other organisations, whose sole aim is to exploit the vulnerability of those in need because of Covid19. If you are in any doubt, take advice before agreeing to or paying for anything.
Call us on 07548 069063
Email us at email@example.com
The government and your GP service are issuing the advice you need. Here is a brief summary of the main things to be aware of.
Avoid physical contact with others
If you go out, wash your hands in hot soapy water for 20 seconds before leaving home, and after returning
Avoid unnecessary touching of objects, surfaces, your own face
Do I have Covid19?
If you have a new, continuous dry cough with no runny nose and a high temperature, you may have Covid19, and you should follow the government’s latest guidelines on self-isolation.
Below is a comparison of Covid19, Cold and Flu symptoms. This may reassure if you are unwell but do not have Covid19. However, if you have the symptoms then, even if you believe it is not Covid19, you should self-isolate to avoid possibly infecting others.