Computer Help

Using computers has become a more pressing necessity for our residents through the pandemic, to keep in touch with loved ones through Zoom , email, etc. We are always impressed at how many of our residents have embraced IT and made a real effort to use it. We are also aware that from time to time things stop working or residents encounter something they don’t understand. We are not experts ourselves, but when a resident has requested help from us we have usually been able to resolve the problem.

Another source of help we have become aware of is Their goal is to support people of any age, living with any disability or impairment to use technology. They offer free advice or information, including free IT support at home.

Finally, Lewes Library are offering free IT for You sessions on learning or improving your computer use skills. The session lasts an hour, and is one-to-one with a trained volunteer. To book a session, call 01323 463759.

Coronavirus updates from ESCC

Collated Information: Week commencing 1st June 2020


Carers Week, 8th-14th June 2020

This year’s Carers Week is focusing on `Making Caring Visible’. Keep an eye out on Care for the Carers website ( ) and social media about how you can get involved. We’re encouraging carers and everyone to help raise awareness and recognise carers, especially during these difficult times. 

Throughout the week we would love to know what you are up to, so please share your experiences, ideas and activities through social media and tag us on Facebook @WealdenDAA


NHS Test and Trace service

(Source: Department of Work and Pensions)

The NHS Test and Trace service has been launched across England. The service will help identify, contain and control coronavirus, reduce the spread of the virus and save lives. 

 Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes. 

 People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms, to stop unknowingly spreading the virus. 

 Find out more 

 The Department for Work and Pensions (DWP) has teamed up with regulators and other bodies to produce a guide for pension savers.

(Source: Department of Work and Pensions)

 The Pension Protection Fund (PPF) is the public body set up to protect people who have a defined benefit pension scheme with an employer who becomes insolvent. The Financial Services Compensation Scheme (FSCS), Money and Pensions Service (MaPS), the Pensions Regulator (TPR), the Financial Conduct Authority (FCA) and the Pensions Ombudsman have also worked in partnership with PPF and DWP to create a guide outlining protections in place, and directing savers to free, impartial advice.

The move comes as both the PPF and FSCS report an increase in the number of enquiries they have received from concerned pension savers seeking guidance during COVID-19. The TPR, FCA and MaPS are all actively working to raise awareness of the risk of pension scams at this time.

You can find the guide and more information on the campaign on the Pension Protect Fund website.

The Oyster Project 

The new online Oyster Project Groups will be starting specifically for people with memory problems or dementia and carers.

Please see attached flyer and link to the website for further details


Let’s talk face coverings! 

(source: East Sussex County Council)

The government guidance on face coverings has changed. If you are going into enclosed spaces that can be difficult to social distance, such as a supermarket or public transport, you should now wear a face covering if possible.  

The good news is that you can make a face covering from home using an old t-shirt. We’ve created an easy to follow guide here: Make you own face covering. 

Residents have been showing phenomenal amounts of community spirit in the face of some very difficult times. From handwritten offers of support through front doors to full scale production of scrubs for the NHS, find out how communities are helping to fight against Covid-19.


Preventing suicide in Sussex

(source: East Sussex County Council)

Suicide is a tricky subject to talk about, especially if you are concerned that someone you know is possibly thinking about taking their own life.

Whether you are concerned for someone else, or in need of support yourself, Preventing Suicide in Sussex has been launched to provide support for those in need. As well as knowing where to go for help, it is also important to know what to look out for if you are worried about a friend or a loved one.

If you are worried about someone, find out more about the warning signs and how you can help.

If you are thinking about suicide, you don’t have to struggle with difficult feelings alone. Please visit Preventing Suicide in Sussex website for help.

Shopping and Banking for others


Remember to agree the following arrangements with the client:

  • obtaining their shopping list
  • use of a bag, and it’s collection or return
  • payment for the shopping

Tesco & Iceland

Please find below information about two supermarket delivery schemes that the Councils are trialling, in partnership with the Department of Environment & Rural Affairs (DEFRA), Tesco & Iceland.

The Tesco scheme is already up and running and arrangements for the Iceland trial are being finalised and will launched shortly.

The schemes are targeted at a meeting the longer term needs of a wider range of vulnerable customers, who are unable to benefit from the provision being made for the tier 1 ‘shielded’ residents.  This group includes both individuals and households who are unable to access food because they are self-isolating at home or because they are following enhanced social distancing rules. Those able to benefit from the trial must be able to pay for their orders and be comfortable using online shopping.

Access to each of the schemes operated via direct referral form the Community Hub only, so please ask any customers that you feel fit the criteria to contact the Council by calling:

  • Lewes district:     01273 099956
  • Eastbourne:          01323 679722

The Community Hub team will check there eligibility and make the referral as appropriate.

Tesco referrals

  • Operates – across Lewes District & Eastbourne Borough
  • Status – up and running
  • Must be existing Tesco customer – hold a Tesco Club Card / online shopping account
  • Once a referral is received from the Community Hub, Tesco will e-mail a delivery slot direct to the customer.
  • Customer places order on Tesco website.

Iceland referrals

  • Operates – across standard delivery areas form local stores (customers should check with stores in Eastbourne, Brighton or Burgess Hill)
  • Status – launching shortly
  • Once a referral is received from the Community Hub, Iceland will provide a priority access code to customer
  • Customer places order on Iceland website.


Lewes Waitrose have a pilot scheme the store is running to provide next day delivery of essential items to vulnerable customers who are unable to come in and shop.

The broad overview of the process is:

  1. Customer or their representative / carer to phone the Lewes branch on 01273 486 286 – choose option 6
  2. Tell store which of four pre-set options that cover store cupboard and fruit and vegetables (Essential Food package, Essential Vegan Package, Essential Gluten Free Package, and an Essential Non Food Package) they wish to purchase.
  3. Branch to take the customers details, assemble the order, phone the customer back and take payment securely over the phone
  4. Branch, supported by John Lewis, will arrange deliver to home address within 24 hours, or for the customer, their rep / carer to collect package from branch ‘contact free’.

Please note that the Lewes town centre is the only store in Lewes District / Eastbourne offering this pilot project at this time.


Nat West have a Companion Card for customers in vulnerable situations or extended isolation. This can be given to trusted helpers as a secure, quick and easy way to pay for shopping. Call them on 0800 051 4176.

Taking out cash

Please see details below from a recent BBC article regarding volunteers taking out cash for clients. Please note any volunteer handling cash will need an enhanced DBS check with the regulated activity check.

‘Anyone who cannot leave home may be able to ask a trusted friend or volunteer to withdraw cash at any Post Office using a single-use voucher.

The Post Office scheme is being extended and offered to all banks, building societies and credit unions.

If the bank allows it, someone can ask for a one-time barcode sent via text, email or post for a stipulated amount.

A trusted friend or volunteer can exchange the voucher for the cash requested.

Previously, only a named individual, such as a carer, could collect cash in this way on someone’s behalf. Now any trusted neighbour or volunteer can do so.

The idea of the Payout Now scheme is to allow people who are shielded or self-isolating, mainly elderly, to maintain access to cash without having to hand over a debit card and Pin to somebody else.

They tell their bank exactly how much they want to withdraw from their account, up to a limit set by the bank, and allow a family member, trusted friend or volunteer to collect it on their behalf in exchange for the voucher.

A service that allows vulnerable customers to contact their bank and arrange to cash a cheque at a Post Office branch is also being sped up.

Under the Fast PACE system, the customer should contact their bank and check they can use the service. They would then write a cheque to “The Post Office”, print the name on the back of the cheque of the person collecting it for them and sign that side too.

That individual can then collect the cash from a Post Office branch after their ID is verified. At its fastest, the whole process from the initial call to the cash being collected could take a day.


Accessing NHS services

NHS Good Sam Service

This is a support service by phone. Call them on  0808 196 3646 (open 8am to 8pm).

Observe the eligibility criteria:

  • People aged 70 years and older with underlying health conditions
  • If you are in the ‘extremely vulnerable’ to COVID 19 group and have been sent a letter asking you to shield from the virus
  • People who are pregnant
  • If you are newly socially vulnerable as a result of COVID 19
  • People who are registered disabled
  • Others with high-risk conditions could include:
    • People with chronic lung disease or moderate to severe asthma
    • People with serious heart conditions
    • People who are immunocompromised including because of cancer treatment
    • People of any age with severe obesity e.g. body mass index (BMI) over 40
    • Certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, dementia, renal failure, or liver disease might also be at risk

River Lodge GP Surgery Covid19 bulletin

If you are concerned you have symptoms of Coronavirus please continue to access advice in the first instance via NHS 111 online, or by phoning 111 if you do not have computer access, or if your symptoms are becoming significantly worse.

Patients whom NHS 111 deem to require further assessment will be given a GP appointment time to attend River Lodge Surgery to see a GP who will meet them outside (the GP will be dressed in PPE equipment) in the ‘hot hub’ assessment drive-thro facility.

For most patients, they will be assessed in their car; measuring pulse, oxygen levels and breathing rate. This will allow rapid safe checking of those patients where we need to decide who needs hospital assessment, who can be reassured and advised to continue self-care at home or who needs treatment for a coexisting condition.

This unit is working by appointment only, and we are not yet able to test specifically for the virus but are making quite accurate clinical diagnosis in the vast majority of cases.

The unit will allow rapid and efficient patient assessment in as safe an environment for staff and other patients as we can achieve.

Patients not thought to be at risk of having active Covid infection but needing face to face assessment for any other conditions will be given a GP appointment time at either School Hill or Anchor Field Surgery – the ‘cold’ sites. Please be aware, we are measuring the temperature of all patients on arrival. If your temperature is above 37.8 you may be re-directed to the ‘hot hub’ site if this is felt appropriate. This is for the protection of other vulnerable patients who may be attending the ‘cold sites’, and to minimise the risk of staff infection.

We would like to thank our patients for continuing to actively engage with social distancing, self-isolation, household 14 day quarantining and shielding/supporting those that are shielding. We are also grateful for the understanding people are showing in terms of the limitations the situation is placing on usual day-to-day healthcare. Proactive management of health conditions remains a high priority. We are extremely appreciative of the support and co-operation we have had from our local community pharmacies, as well as all the other community services working alongside us.

Useful resources to help you through Covid19

We’ve collected together some resources to help you get through the Covid19 emergency. Firstly, there are some useful sources of information on obtaining help, supplies, and services locally. Secondly, there are some text and video posts to help keep you fit, well, and connected to your loved ones and community.

Local resources

LewesCoronavirusVolunteers (LCV)

We are linked in with the town-wide group Lewes Coronavirus Volunteers (find them on Facebook: We can call on them for additional resources, including a Foodbank Lewes Foodbank and other supplies.

Local Traders

Local businesses who are still trading as of 26th March are listed here Local businesses

The fruit and veg men from the stall in town are now doing home delivery as per this link

The neighbourhood networking website/app Nextdoor is a great place to look for local resources – food and other suppliers have posted that they can do local deliveries and many others have posted how they can be of help to those in need.

Mount Harry Stores

People can call Bobby – manager at Premier, in Mount Harry Road on the Nevill – on 01273 473776 or 07479 500900. He can take an order over the phone, bag it and deliver between 8pm and 10pm. Preference to do this for urgent/isolation need. £10 min spend.
Payments from home: cash payment at the door – he can call the customer with the bill so they can have the cash ready/leave on doorstep.
– online bank transfer prior to delivery. Once a payment is made, the customer can take a screen shot of their online receipt / confirmation of Bacs payment and whatsapp it to him. Then he can deliver. Presumably not the easiest for many NGN clients though!
If he needs help with delivery /shopping orders he will advise the customer to call Nevill Good Neighbours. He has your flyers in the shop for people to take.( I explained that NGN will find a volunteer in their team to arrange the shopping trip / delivery needed. He advised that volunteers should be 18yrs or over due to potential of ordering alcohol.)
Newspaper deliveries:
People can call the shop to set up delivery to their house. Any paper can be ordered in. Papers are delivered between 8 and 8.30am. Sundays around 9am. Might be worth mentioning that the paper boy is using gloves on his rounds.
It seems that payment arrangements are made on an individual basis and currently most people pay weekly by coming in the shop or leaving money in an envelope to be picked up by delivery person. Bacs may also be possible here.
Costs of newspaper delivery are:
Papers delivered 1 or 2 times a week: £1 weekly + daily cost of paper
Papers delivered 3-7 times a week: £2.90 weekly + daily cost of paper
He also offered to reserve papers at the shop for free if people couldn’t afford delivery fee.

Other Services

The East Sussex Library Service are now offering an e-Library

ESCC have issued the following transport bulletin for the Lewes area:


Other resources

Nevill Residents Association have a comprehensive new  website with a great deal of useful local information. Covd19 topics include businesses providing deliveries and takeaways, and learning at home.

The BBC have produced a simple guide to video calling BBC guide to video calling.

To keep your spirits up while we are all confined, check out our post from a Chinese citizen on how they made the most of their lockdown Light at the end of the tunnel.

Our NHS have produced and exercise video to help keep you fit NHS exercise video

Health advice about Covid19 is presented in our post Here to support you through Covid19

ESCC have produced a guide on helping vulnerable adults during the crisis Safeguarding Adults

Here to support you through Covid19

Stop Press

We are able to continue helping you during the government restrictions on movement. Our volunteers are permitted to go out for shopping, prescription collection, and other assistance for those unable to help themselves. We are not able to give lifts. Surgeries will collect patients if requested.

We are here for you

If you are a Nevill resident, we are here to help you through the Covid19 emergency. Under the latest government guidelines, we are able to help you with essential needs such as shopping, prescriptions, dealing with important correspondence, caring for pets, and simple tasks to keep your home running where feasible.

We are also aware that, if you are self-isolating, you may feel particularly vulnerable and in need of friendship. We are ramping up our efforts to be able to support you in an appropriate and safe way. Contact with you is possible provided we do not come into your home. It is possible for us to obtain and deliver items to you and leave them on your doorstep. We can visit the outside of your home. We can phone you for a chat. And for those of you who use them, we can be in touch with you by email or video call or social media. 

We have listed some other useful resources that may help you in our post Useful resources to help you through Covid19

How we are operating

Our volunteers have been told to be self-aware, and if they have symptoms that could be the virus or if they have recently been out of the country, they are not to offer to meet any requests for help (other than those they can satisfy from their own home). This is to keep you safe.

Similarly, if you have the symptoms, or believe you may have had the virus and recovered, or have recently returned home from abroad, or have been instructed to self-isolate, please tell us. This does not mean we will refuse your request, but it will enable us to meet it in a way that enables us to keep both you and us safe.


This is a time when our whole community is pulling together, and we know of several groups and individuals that are offering support. We are working to link in with them, especially the town-wide group Lewes Coronavirus Volunteers (find them on Facebook: 

All Good Neighbour volunteers are trained and DBS checked, and so that you may know they are genuine, they will be carrying a badge like this:


If you have any concerns about whether a person is a genuine Good Neighbour volunteer, you can call the phone line, giving their name, and we will check them against our records.

We are aware, sadly, of a number of scams, mostly online, by bogus ‘health’ and other organisations, whose sole aim is to exploit the vulnerability of those in need because of Covid19. If you are in any doubt, take advice before agreeing to or paying for anything.

Screenshot 2020-03-30 at 19.12.22

You can contact Nevill Good Neighbours anytime

Call us on 07548 069063

Email us at

General Advice

The government and your GP service are issuing the advice you need. Here is a brief summary of the main things to be aware of.

Infection Precautions

Avoid physical contact with others

If you go out, wash your hands in hot soapy water for 20 seconds before leaving home, and after returning

Carry tissues

Avoid unnecessary touching of objects, surfaces, your own face


Do I have Covid19?

If you have a new, continuous dry cough with no runny nose and a high temperature, you may have Covid19, and you should follow the government’s latest guidelines on self-isolation. 

Below is a comparison of Covid19, Cold and Flu symptoms. This may reassure if you are unwell but do not have Covid19. However, if you have the symptoms then, even if you believe it is not Covid19, you should self-isolate to avoid possibly infecting others.

Screenshot 2020-03-17 at 10.56.46

Annual Report 2018-19



We have now been running for two years and the scheme is being used
increasingly frequently. In our first year (2017/2018) we answered 105
requests for help and this year (2018/2019) this has increased to165, and may even have been under recorded. This shows a minimum increase of 57%. Requests for lifts remain our most frequent form of help.


We have not needed to meet as frequently as we did in our first year because the scheme is running smoothly, although we email one another when
matters need to be discussed. Considerable thanks are due to our secretary, Sue, who writes detailed minutes which are always produced within hours of each meeting.


Action in Rural Sussex (AIRS) organised regular network meetings for all the local good neighbour schemes, where experiences and ideas were
exchanged and training offered. We hosted a Falls Prevention Course at St Mary’s Church Hall, which was attended by several members of the Ringmer Good Neighbour Scheme as well as some of our own members.

Readers of Lewes News will have noticed that Jane Goyder is interested in starting up a GNS in the Southover area and Nevill GNS has offered support. Someone living in the Wallands area also contacted us for information and is interested in doing the same.


Enormous thanks to all our volunteers who provide such important and
valuable support. We have a core group of around twenty volunteers and,
although there have been several enquiries from prospective new volunteers, none has progressed any further, despite follow up calls and emails. Thank you Felicity-Ann for both looking after volunteers and keeping records up to date. Many thanks are due to all who act as phone holder on a monthly basis, and particular thanks go to John, who has decided to step down; fortunately he is willing to continue as a committee member, as we value both his expertise and humour. We continue to receive appreciative thanks from our users, particularly those who use the service frequently.

The website continues to provide important information and has been visited by several care professionals looking to network and access support for clients. Comments from users have been complimentary. Thank you Mike for your web mastery and general technical support.


Our Treasurer, Simmy, has provided a separate financial report which details our income and expenditure for the year. Thank you for keeping a close eye on our finances and for arranging for our accounts to be independently
examined. A donation from St Anne’s church and cash donations from several private individuals have increased our balance significantly. When DBS checks come up for renewal within the next year, we will have funds ready to pay for them.


Kate has been active in publicising our scheme by: sending a write up of our first AGM and an article from Sheila Kay to the Sussex Express; sharing our leaflet on Facebook (attracting several likes and shares); having an article
included in January’s Lewes News; putting up posters in the shop and at St Mary’s Church Hall; and advertising today’s AGM on Nextdoor and the Lewes Facebook page. Thank you for being so proactive.


Frances successfully applied for grants to ESCC which provide important funding for our running costs, largely insurance, publicity, DBS checks, website and phone. Thank you for taking on the unenviable job of extensive form filling and for gathering together important data.


AIRS have invited all members of local GNSs to a get together in the Lecture Room of the Town Hall (first entrance in Fisher Street, room on the left at the top of the stairs, there is a lift) on Wednesday 12th June, 7-10 pm, where refreshments will be provide. All are welcome, lifts available if needed.

Penny Ollosson

Continue reading “Annual Report 2018-19”

Privacy Notice

Nevill Residents Good Neighbour Scheme

Personal Data Privacy Notice

This Privacy Notice tells you:

the personal data we hold on you
what we do with your personal data
your rights under the Data Protection rules
additional use of your personal data if you become a Volunteer

You may obtain copies of this Privacy Notice from the website:

The personal data we hold on you

When you make a request for assistance from the Good Neighbour Scheme, either by phone or email, you provide us with personal data. We hold this information, together with any other information we may have asked you for, in order to manage your request.

What we do with your personal data

This personal data which we hold on you is kept by our volunteer staff: the rotating phone holder, and volunteers fulfilling your request. It is kept confidential from all others, and is held securely.

Your Data Protection rights

The Data Protection legislation grants you the following rights in regard to the personal data we hold on you:

to be informed (this Privacy Notice)
to have access
to have any of the information amended
to have any of the information erased
to restrict how we may use the information and who we may disclose it to
to have an electronic copy of the information
to remove a consent you have granted for us to use your information in a particular way

You may exercise these rights at any time by contacting us using our requests phone number or email.:


If you are one of our Volunteers your name, address and contact details will be disclosed to the Phone Holders and used to inform you of requests and information relevant to Volunteers.


In summary, NRGNS will ensure your personal data is:

used fairly and lawfully;
kept accurate and up to date;
used for limited, stated purposes;
used in a way that is adequate, relevant and not excessive;
kept for no longer than is absolutely necessary;
handled according to your Data Protection rights;
kept safe and secure.

1 May 2019